Terms & Conditions

ARRIVAL & DEPARTURE

Check-in is available from 3 p.m. and check-out is by 12:00 noon.

CANCELLATION

We understand that plans change, please ensure you cancel room reservations by 12pm local time the day before your arrival. If you give us less than the notice we require we charge one nights room rate.

GUARANTEE

All reservations require a guarantee or deposit in lieu. Methods that are accepted as a guarantee include: credit card, deposit, a pre-approved travel agent or a pre-approved company.

GROUPS

For reservations requiring 8 rooms or more please contact our team on +44 (0)20 7300 0700. Alternatively you can email: events@onealdwych.com

CHILDREN

One Aldwych is a child-friendly hotel and has a range of entertainment for children of all ages. Children 16 years and under must stay in the same room as their parents. Extra bedding is added at no additional cost.

DOGS

We welcome small to medium-sized dogs that are house-trained and have passed their first birthday.

If you wish to bring your dog please let us know when booking so that we can arrange a bed, bowl and treats to be in your room on arrival. One dog per guest is welcome.

Please note that with the exception of service dogs, pets are not allowed in our restaurants, bars or Health Club and may not be left alone in your room. Your dog will be welcome to join you in our guest-only lounge, The Library and we request it is kept on a lead in other public areas.

Any stains or damages must be paid for according to the cost of replacement or repair.

Gifts