One Aldwych will reopen on Wednesday 16th September. Read more about safety at One Aldwych here.

Safety at One Aldwych

On Wednesday 16th September, we will open our doors and welcome our guests back to One Aldwych.  It has been too quiet without you!

To all of you, every member of our team makes two promises. The first is that we will do everything we can to ensure you are kept safe and well during your time with us. For this we have put in place a host of new, enhanced operational safety measures in line with the latest government guidelines to complement our exemplary standards of cleanliness. 

The second promise we make is to provide you with a superb experience – our famously personalised service remains throughout with a whole-hearted welcome at our reception, in our bars and restaurants.

The summary below details how we have everything in hand and any changes you may notice. Should you have a specific enquiry please contact our Reservations Team who will be happy to help.

We look forward to welcoming you to One Aldwych and Covent Garden soon.

With the warmest wishes, 

Janine Marshall
General Manager

Safety at One
One Aldwych has extremely robust hygiene procedures in place. In addition, we will be implementing a series of new cleaning measures to protect against Covid-19 and ensure our already very high standards are achieved and upheld. As part of these enhanced measures, we will be including extra protocols for employees and removing any unnecessary touch points.

The spacious nature of our hotel has made it straightforward to implement comfortable physical distancing for all. Particular attention will be focused on regularly sanitising high traffic areas and touchpoints such as handles, buttons and switches, in addition to having hand sanitiser dispensers in key points around the hotel.

Our standards are in line with guidelines from the Government, the World Health Organisation and Visit Britain’s accreditation.  

Arrival & Departure
Wherever possible, you will be asked to check in and complete your registration in advance of your arrival at which point we will provide a detailed summary of the actions we have taken in respect of Covid-19. Should you wish, you will also be able to check out electronically if you prefer. 

In Your Room
Our usual rigorous cleaning routines continue, but with heightened attention on high touchpoint areas such as handles, switches, remote controls and surfaces. In place of any printed newspapers or magazines, we invite you to access electronic newspapers using our complimentary online app. Should you require, face coverings will be available for your use.

Eating & Drinking 
You may notice some slight alterations to the layout in our restaurants and the Lobby Bar to allow for more space between tables and at the bar. À la carte menus will be served at breakfast, lunch, afternoon tea and dinner with single use or digital menus available. 

Should you choose to dine in your room or suite, your order will be delivered to your door in line with the strictest safety measures.

Meetings & Private Dining
We have adjusted our meeting room capacities to allow groups to gather in comfort with the appropriate physical distancing between guests. 

For a full overview of measures undertaken in specific regards to meetings and private dining please click here.

The Health Club & Spa
Our gym, pool, steam room and sauna will be open to guests with enhanced cleaning protocols throughout the area. In the gym fitness equipment has been rearranged to ensure sufficient space between machines and will be sanitised after each use, as well as all frequently touched areas.  
In time, spa treatments will be available from a revised treatment menu, however we regret that for now we will not offer any facial treatments.

The Team 
For everyone’s safety, where appropriate we have taken necessary steps to reduce face-to-face contact. We will be carefully reviewing government advice with respect to personal protective equipment on an ongoing basis and should it be required, our employees will wear protective wear.   

We look forward to welcoming you to One Aldwych in the autumn. To make your reservation, please book online or contact our Reservations Team.


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