Safety at One Aldwych

We are delighted to be open once again and look forward to welcoming you soon. Every member of our team makes two promises, the first is that we will do everything we can to ensure you are kept safe and well when you join us. For this, we have put in place a host of enhanced operational safety measures in line with the latest government guidelines to complement our exemplary standards of cleanliness.

The second promise we make is to provide you with a superb experience – our famously personalised service remains throughout, with a whole-hearted welcome at our reception, in our bars and restaurants, and Health Club.

The summary below details how we have everything in hand and any changes you may notice. Should you have a specific enquiry please contact our Reservations Team who will be happy to help.

With the warmest wishes, 

Janine Marshall
General Manager

Safety at One
One Aldwych has extremely robust hygiene procedures in place. In addition, we have implemented a series of new cleaning measures to protect against Covid-19 and ensure our already very high standards are achieved and upheld. As part of these enhanced measures, we have extra protocols for employees and have removed any unnecessary touch points.

The spacious nature of our hotel has made it straightforward to implement comfortable physical distancing for all. Particular attention is being focused on regularly sanitising high traffic areas and touchpoints such as handles, buttons and switches, in addition to having hand sanitiser dispensers in key points around the hotel.

Whilst you are at the hotel we ask that all guests wear a face covering or mask unless seated at a table or in your room. We also ask that all guests scan the NHS Test & Trace code on arrival at the hotel.

Our standards are in line with guidelines from the Government and the World Health Organisation, with accreditations from the AA, Food Alert, Visit Britain and the World Travel & Tourism Council

Arrival & Departure
Wherever possible, you will be asked to check in and complete your registration in advance of your arrival at which point we will provide a detailed summary of the actions we have taken in respect of Covid-19. Should you wish, you will also be able to check out electronically. 

In Your Room
Our usual rigorous cleaning routines continue, but with heightened attention on high touchpoint areas such as handles, switches, remote controls and surfaces. In place of any printed newspapers or magazines, we invite you to access electronic newspapers using our complimentary online app. Should you require, face coverings will be available for your use.

Eating & Drinking 
You may notice some slight alterations to the layout in our restaurants and the Lobby Bar to allow for more space between tables and at the bar. We are only able to seat up to six guests from the same household together, with no larger reservations or split reservations permissible at this stage.

À la carte menus are being served at breakfast, lunch, afternoon tea and dinner with single use or digital menus available. In line with the latest legislation, we have altered our closing times in the bar and restaurants, please see further details on the latest ordering times for Indigo and Lobby Bar.

Should you choose to dine in your room or suite, your order will be delivered to your door in line with the strictest safety measures.

Meetings & Private Dining
We have adjusted our meeting room capacities to allow groups to gather in comfort with the appropriate physical distancing between guests. 

For a full overview of measures undertaken in specific regard to meetings and private dining please click here.

The Health Club & Spa
Our gym, pool, steam room and sauna are open with enhanced cleaning protocols throughout the area, as well as restrictions relating to the number of members or guests using the spaces at any one time. In the gym, fitness equipment has been rearranged to ensure sufficient space between machines and we kindly ask that the equipment is wiped down before and after use with the wipes provided.

For a full overview of measures undertaken in specific regard to the Health Club please click here.

Screening Room
Due to the current government restrictions capacity will be limited to 15 in the screening room and face masks should be worn in the screening room unless you are eating or drinking.

The Team 
For everyone’s safety, where appropriate we have taken necessary steps to reduce face-to-face contact and our employees are adhering to all government requirements with regard to face coverings.

We look forward to welcoming you to One Aldwych. To make your reservation, please book online or contact our Reservations Team.


Check Room Availability