Central Reservations Agent

One Aldwych has a rare opportunity for a customer focused individual to join their team as a Central Reservations Agent.

About

One Aldwych is London’s inspiring independent luxury hotel. Located in the heart of buzzing Covent Garden, this award-winning 5 star hotel offers the vibrant Lobby Bar, stylish gluten and dairy-free restaurant, Indigo at One Aldwych and a restaurant which showcases reimagined Charlie and the Chocolate Factory Afternoon Tea.

One Aldwych has a rare opportunity for a customer focused individual to join their team as a Central Reservations Agent.

The Central Reservations Agent is responsible to accurately process reservation bookings or general inquires in order to optimise Hotel’s and Food & Beverage occupancy and revenue and to work closely with guest services, ensuring an effective and courteous service at all times.

Requirements

    • Proven experience in a Hotel Front Office environment ideal
    • Experience in handling incoming enquiries
    • Exposure to a 4 or 5 star environment
    • Experience with Opera PMS
    • Experience with Opentable is desirable but not essential
    • MS Office knowledge
    • Good communications skills
    • A professional and friendly telephone manner
    • The ability to work well under pressure
    • Excellent team working skills

We will offer you

    • A very competitive salary
    • Season ticket loans
    • Meals on duty
    • Uniform and uniform care
    • Performance review and personal development plan
    • Internal transfer & promotion opportunities
    • Yearly hotel stay with dinner in the outlet of your choice
    • 28 to 32 days holiday per year, increasing 1 day annually up to 4 years
    • Support in the development of your career
  • Apply Now

    To apply for this role please send your CV and covering letter to the Recruitment Team. 

    Latest Blog Posts

    Buzzing Back for 2021

    Things are buzzing at One Aldwych With the first signs of spring in the air ,  the resident rooftop...
    Read More

    Gluten-Free Pancakes

    Shrove Tuesday AKA Pancake Day is here This decadent day is traditionally seen as a last chance to indulge...
    Read More

    Valentine's Day at Home

    Valentine’s Day may look a little different this year, with fancy restaurants to woo your partner off...
    Read More