Plan Your Visit

GUEST SERVICES AGENT

This privately owned hotel has brilliant contemporary interiors, a happening Lobby Bar and two fabulous restaurants - Indigo and Axis at One Aldwych.

The hotel boasts a stunning chlorine free swimming pool with underwater music, a state-of-the-art gym with dedicated personal trainers, cutting-edge technology and spa treatments from the prestigious skincare house, Natura Bissé. For formal meetings or beautiful events there are seven sleek contemporary spaces, in addition to a luxurious private screening room. Coupled with the hotel's private contemporary art collection, which consists of over 400 pieces, and thoughtful, unpretentious service, One Aldwych is truly an exciting place to stay…

We now have a fantastic opportunity for a customer service focused individual to join our Night team as a Guest Services Agent. As a Night Guest Services Agent it will be your role to ensure that no matter what time the guest arrives that they feel welcome at One Aldwych.

You will have a passion for service excellence and will enjoy working in professional surroundings. You will have previous experience working in a hotel environment ideally in a luxury setting.

To be the successfully recruited Guest Services Agent you will:

  • Be a good team player
  • Have worked in a hotel reception
  • Have a good command of the English language
  • Knowledge of Protel system would be an advantage
  • Command of another European language would be an advantage
  • Be able to work full-time/shifts
  • Be extremely well groomed and presented
  • Have the right to work in the United Kingdom

We will offer you:

  • A very competitive salary
  • Travel card loans
  • Meals on duty
  • Uniform and uniform care
  • Performance review and personal development plan
  • Internal transfer & promotion opportunities
  • 28 / 32 days holiday per annum, increasing 1 day annually up to 4 years
  • Yearly hotel stay with dinner in the outlet of your choice
  • Support in the development of your career

One Aldwych is renowned as an employer that invests in its staff and provides fantastic training and development opportunities to help develop your career.

People are our greatest asset and we are always on the look out for motivated and professional individuals. We place a great deal of importance on assembling the best possible team of people at all levels and then providing the right training and opportunities to allow people to develop to their full potential.

2013 Best Employers in Hospitality Awards, October 2013

One Aldwych is named one of the "top 50 employers in England and Wales" in the annual 2013 Best Employers in Hospitality Awards.

The hotel was the runner-up in the Best Large Independent Hotel Employer category.

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© One Aldwych Hotel
London
WC2B 4BZ
Tel +44 (0)20 7300 1000